Rescheduling, cancellation windows, and missed access for service bookings.
AVAHUB OÜ
Peterburi tee 81, 13816, Tallinn, Harju maakond, Estonia
This Cancellation Policy explains how to reschedule or cancel a cleaning service booking and how fees may apply. Exact conditions for your booking may be stated in your confirmation.
1. Customer-initiated changes
Please notify us as early as possible by email, phone, or WhatsApp. We will confirm whether the change is possible and any price or timing impact.
2. Cancellation windows
Standard practice: cancellations more than 24–48 hours before the scheduled start may incur no fee; late cancellations or same-day cancellations may incur a fee reflecting reserved capacity. Final rules are confirmed for your booking.
3. No access / lockout
If our team cannot access the property at the agreed time through no fault of ours, a missed-visit fee may apply.
4. Our cancellation
If we cancel due to force majeure, safety, or operational reasons, we will offer a reschedule or refund of any prepaid service fee, as applicable.